Shipping your parcel
Packages are generally sent within 2 working days of receipt of payment and are shipped by courier with tracking and delivery. Whatever type of shipment you choose, we will provide you with a link to track your package online.
Shipping costs include handling and packing charges and postal charges. Shipping costs are calculated at checkout. We advise you to group your items in one order. It is not possible to group two separate orders made separately, therefore shipping costs will be charged for each of them. Your parcel will be sent at your own risk, but special attention is paid to fragile items.
The boxes are adequately large and your items are well protected.
• Complaints and returns
Upon receipt of the goods, the Customer is required immediately to verify their status and compliance. Complaints concerning the conformity of products, also in relation to their quantity and/or appearance, must be made in writing and sent to firstname.lastname@example.org. The goods must be sent in free port at our. warehouses accompanied by a transport document on which the RMA number must be indicated. Goods without this number will not be accepted. In case of a request for RMA for a defective or damaged product, if the returned product is found to be working, Iron M srl reserves the right to charge the cost of transport for the return of the goods, and a lump sum as reimbursement for technical expenses of € 25,00 + VAT. If the return is accepted, it will be refunded net of shipping costs.
- Delivery methods and times
Shipments are made exclusively by courier, which delivers within 2-3 working days (with some exceptions) after the order has been processed throughout Italy. The shipping costs are borne by the customer, clearly visible at the time of placing the order. Iron M srl assumes no responsibility for the loss, tampering or breakage of the product/s purchased/s and for any delays in delivery by shipping companies.